Can I make an order by phone?
You can make a order over the phone with one of our friendly customer service consultants Monday to Friday 8:30am to 5pm EST & Saturday until 1pm EST on (07) 46 327 377.

How do I order online?
Our site has been built from the ground up to make shopping simple to find the product your looking for. Just browse our departments pages, add products to your shopping cart and follow our checkout system, simple!

I need it now, can you speed my order up?
If the product you are ordering is in stock we can speed up your order by shipping it via a faster method at an extra cost. Just call one of our customer service consultants during business hours to arrange this service.

What payment methods are accepted?
Orders can be paid online through our secure credit card payment gateway provided by Eway. We accept VISA, Mastercard, AMEX credit and debit cards. If you prefer not to use your card we also offer payment by bank cheque and money order. After your order has been made, send you cheque or money order to:

ATT: Royce Music House Online Sales
Royce Music House
Shop 6 / Garden Town
222 Margaret Street
Toowoomba, QLD 4350

PLEASE NOTE – If you pay via bank cheque or money order your order will be shipped upon receipt of payment.

Does orders include sales TAX?
All Australian customers will incur GST (Goods and Services Tax) on all orders from Royce Music House.

Is there a minimum order requirement?
There is no order quantity requirement you can order as much or as little as you want.

Can I change or cancel my order?
It is possible to change or cancel your order if you call our customer service consultants during business hours. Changes or cancellations cannot be made once the item/s have been shipped from our premise.

Are returns and exchanges accepted?
It is possible to arrange a exchange or refund by calling one of our customer service consultants during business hours. To be eligible to receive a exchange or refund you must meet terms and conditions specified in our exchange and refund policy.

What is the procedure to receive a refund or exchange?
1. Contact our customer service department to lodge a exchange or refund claim. If you meet the requirements specified in our exchange and refund policy you will receive a claim number from our service department which you can use as a reference whenever you contact us.

2. The customer is now responsible to return the item/s in the same condition that they were received in.

PLEASE NOTE – It is at the customers expense to return the approved item/s. We do not provide refunds on shipping and handling charges. We are not responsible if the item/s are lost in transit , it is the customers responsibility to use a secure postal service to return item/s. We suggest using a tracked/traced and insured mail service.

3. Once we receive your package, it will be inspected to assure the approved item/s are in acceptable condition for a exchange or refund. Once your claim has been approved we will provide a refund to the nominated option or process an exchange for dispatch.

How long until I receive my refund?
Once we receive your package it will take up to 5 business days to process your refund. For refunds via bank deposit please allow up to an extra 5 business days for transactions.

When will my order be shipped?
Once your order has been received through either our website or over the phone your order will be processed and shipped within 3 business days if the item is in stock at Royce Music House. If the ordered item is not in stock you will be contacted by one of our customer service consultants with a ETA from our suppliers.

Can you ship to PO Boxes?
Unfortunately we will not ship to PO Boxes, a physical address is required to ship your order.

Can you ship internationally?
Currently we do not accept orders outside Australia.

How is shipping calculated?
Shipping is calculated by a flat rate depending on the total of your purchase.

What shipping services are available?
All our orders are shipped Australia Wide by Couriers Please, Toll iPec or Australian Post. Royce Music House will allocate orders to these shipping services on a order by order basis. If you have shipping carrier preference please contact Royce Music House once order has been placed.

Is shipping insurance available on my order?
If shipping insurance is required on your order, please contact our customer service consultants to place an order via phone.

Is there tracking available on my shipment?
Call our customer service department to receive your orders tracking number. Once you have your tracking number you can track it through each shipping services website

Is Royce Music House an Australian owned and operated business?
Royce Music House is a 100% owned and operated business our Australian Business Number is 43 234 362 243.

Does Royce Music House have a retail store location?
Come and visit our retail location and browse our in-store product range at Shop 6 / Garden Town Shopping Centre, 222 Margaret Street, Toowoomba QLD 4350 Australia.

What is you press contact?
All press inquires should be emailed to – press@roycemusic.com.au This e-mail address is being protected from spam bots.

I want to supply products to Royce Music House how do vendors inquire?
At Royce Music House we are always looking for new and exciting products to add to our range, if you are interested in supplying to Royce Music House email to – vendors@roycemusic.com.au

Is my order secure?
At Royce Music House we take your privacy very seriously. Our site has been secured with Verisign SSL, one of the most trusted security SSL providers in the world. When you process your order though our checkout you are protected by Verisign's 128-256bit SSL encryption providing piece of mind for you when ordering online.

How do you use my information?
We use you email address to contact you for account activations, order confirmations and monthly newsletters. You can opt out of our newsletter at any time by clicking the unsubscribe link at the bottom of each newsletter. Your phone number is used to contact you for any reason to do with any order you have made from Royce Music House. Your address is only used to ship ordered items to your doorstep. Other than these exceptions your personal information will not be given out or sold unless requested by law agencies as part of criminal investigations.

Is my credit card information stored?
Your credit card information is never stored on our server and is processed through our secure online payment gateway provided by Eway.

How do I contact Royce Music House?
Listed below are the multiple ways you can get in touch with Royce Music House, whether you have a sales question or a general inquiry.

Phone – You can call us any time during business hours ( 8:30am-5pm Monday to Friday AEST & Saturday 8:30am-1pm AEST ) on (07) 46 327 377

Email – Each email is listed below depending on what department of Royce Music House you want to contact.

Sales: sales@roycemusic.com.au This e-mail address is being protected from spam bots. You need JavaScript enabled to view it.
Service: service@roycemusic.com.au This e-mail address is being protected from spam bots. You need JavaScript enabled to view it.